Overview Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in its original packaging with all tags intact.
Exemptions (Non-returnable items):
- Gift cards
- Intimate, sanitary, or personal care items (such as certain hair accessories if unsealed)
- Items that are damaged due to misuse or missing parts not due to our error
Refunds Process Once your returned item is received and inspected, we will send you an email or WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original method of payment (bank account or UPI) within a few working days.
Exchanges We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us immediately.
Shipping for Returns To return your product, please ship it to our official address in Himachal Pradesh, India. You will be responsible for paying for your own shipping costs for returning your item unless the product received was damaged or incorrect from our end.
Need Help? If you have any questions regarding refunds, returns, or replacements, feel free to reach out to us:
- Email: hello@glovera.in
- Phone / WhatsApp: 8544741957